Head Butler Trainer
Mark started his career in the service industry over 25 years ago. His vocation has seen him progress from hotels to serving Royalty, as well as teaching. Mark was the programme leader for a prestigious catering college that supplied Butlers to Royalty and Embassies around the world.
Having worked for many different Royal families throughout his career, Mark is now the Company Butler for Exclusive Household Staff working in the private homes of Ultra High Net Worth Individuals, Royal families and Heads of State, travelling the globe taking on various assignments.
Donna has been working in the services of hospitality for over 20 years, and has gained a tremendous amount of experience varying from restaurants, hotels, luxury cruise ships, VIP private residences, and Royal Palaces.
Donna has been lucky enough to have had the best education from the finest establishments such as Buckingham Palace, where she was able to not only gain experience in a traditional household, but also be one of the first to attain a Diploma in Butlering, and to be recognised internationally by the University of West London.
Donna’s career path has led her to work on some of the finest yachts, international Royal Households, as well as UHNW properties in the UK and the Middle East. She was able to thrive and work alongside families and clients with various lifestyles, needs and cultures.
Donna is one of a very select few who has held positions such as Travelling Lady’s Maid, Head Butler and Head Housekeeper, all at separate times. Donna is not just an all-rounder, she is a Master in all these fields. In this new chapter in her life, Donna would like to pass her collective professional experience to future candidates who are looking to begin or enhance their skills in this prestigious sector.
Michael brings in excess of 20 years of Private Family experience as a Butler; inspired by his great Grandfather who was a Butler in Ireland. Michael began his career as a Footman to the British Ambassador at his official residence in Paris. Rising to Senior Footman and acting Butler when required this is where he gained invaluable experience under the training of the Embassy’s Head Butler.
On leaving Paris Michael worked in an Historic Chateau in Switzerland and then for an UHNW family in their Large Formal property in London. During his time with both families he travelled between multiple worldwide properties organising staff and large events, entertaining British and Foreign Royals and celebrities. This was Michael’s last private house position, which he held for 12 years, before joining Exclusive Household Staff/Exclusive Butler School.
Michael’s passion as a Butler is still with him today and he is delighted to be able to pass on his knowledge and experiences to our student Butlers!
As Senior Consultant at Exclusive Household Staff, Michael places Butlers in full-time positions so knows exactly what it takes to be the best Private House Butler.
Andrew started his career in the 90’s working for the British Ambassador in Paris where he spent almost 4 years looking after the British Ambassador and his family, as well as hundreds of VIP guests. Andrew then returned to the UK to work as a Butler to the American Deputy Minister in London, running his private home for over 2 years. In the subsequent 15 years or so he has worked for Brocket Hall, Ashridge Management College, BMW and a private household in Hertfordshire, as well as looking after VIP’s as Butler at major sporting and private events across the UK.
Andrew joins our team of highly experienced Butler Trainers at the Exclusive Butler School.
The founder of Exclusive Butler School, John Pettman, started his career at Buckingham Palace followed by the British Embassy in Paris. John has worked at many prestigious households and has managed multiple properties and staff worldwide for high profile families.
John also set up Exclusive Household Staff, which is an established domestic staff agency providing staff worldwide and is recognised as the global market leader.
Household Admin Trainer
Zoe places Private House PAs and Housekeepers worldwide in her role as Consultant at Exclusive Household Staff, and having been a Private House PA for a high profile individual for many years herself, Zoe will be able to use her knowledge to show the Butler trainees how to work closely with Private PAs, Household Accountants and the Principals themselves, ensuring that all paperwork and back of house is of the highest level to compliment front of house.
Household Admin Trainer
Clare works as Personal Assistant to the Exclusive Household Staff team. Clare’s experience comes from working as a Personal Assistant to the CEO of a global blue chip company for more than 11 years where she managed the HR records for over 150 staff including holidays, sickness and employment contracts. Clare will be able to show the Butler trainees how to manage staff rotas, holidays and other HR admin essential in the role of a modern day Butler.